Inbound And Outbound Services

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DigiTech is one of the top inbound and outbound call center service providers in India. We have an extensive list of clients now. We know that our growth counts on on the growth of our clients and as a result, rather than concentrating on our business aims we focus and emphasis on the business objectives of our clients as serving them accomplish their goals spontaneously helps us attain ours.

An increasing number of modern companies now trust for their inbound & outbound services trust us to providers like us to get better services and resolutions to its customers in a time-saving and affordable manner. To meet the exciting needs of the companies involved in various industrial sectors, we offer a wide range of inbound & outbound call center services. Besides, these services can be modified to faultlessly meet the specific needs of our clients.

Our inbound call center services include-

Customer service- Every up-to-date business now needs to emphasis on four aspects of

  •  customer relationship management
  • customer growth
  • customer acquisition
  • customer care.

We know perfectly solution if you are searching for a Customer Relationship Manager. We can help you trail the current trends of the market, procurement trends of your customers, etc. to help you progress your sales and increase your reach.

Answering service- With the help of this service, businesses can get their telephone calls answered by a professional answering agent. We will answer your calls and all the messages will be sent to you.

Inquiry handling- We hand all inquiry in a responsible and time-efficient manner to ensure that the customer is carefully impressed with your company. We also offer our services in multiple languages.

Technical support-  Our technical support team is experienced professionals who will make sure that your customers are able to find an instant solution to their most intricate of queries.

Helpdesk- We also provide helpdesk solutions to provide a superlative customer service experience to your customers to take supreme advantage of each of your customer relationships. Also, have custom made helpdesk option.

Order taking- Let us handle the process for you. Our order taking service is seamless for any small, medium, or a large company looking for a more naive way to take orders from the customers.

Our outbound call center outsourcing services include-

Upselling and Cross-Selling- We help the growth of our clients through our professional upselling and cross-selling facilities to provide them a reasonable edge and help them shine in their industry.

Appointment Setting- Be it office reservations, appointments, or managing schedules for different types of transportation services, seats, dinners, meetings, seminars, or other special events, DigiTech will manage everything for you.

Market Research- Market research now plays a very vital role for recent businesses as it provides vital information about the market trends, competitors, buying pattern of the customers, and areas where businesses can grow further. With the help of this information, industries can take accurate decisions.

Lead Generation- We have a vast experience of lead generation and can significantly boost your sales with our services. Our wide-ranging network lets us carry out in-depth market research and surveys which allow us to breed leads with admirable conversion rates.

Service or Product Promotion- We bid brilliant promotion solutions and support through our teleservices.

Telemarketing Services-  We have worked with a number of national and international businesses and have enthusiastically met their targets on a reliable basis.

Our broad range of Inbound & outbound services, when pooled with your business initiatives, will help you attain your business objectives in a proficient and time-efficient manner. Our service contracts are hassle-free and direct to ensure that there are zero post-service problems.

Contact us today to know more about our Inbound & outbound call center services!